Updates Error In windows Operating System

I understand the inconvenience you encountered when trying to perform Windows Update. Please be assured that I will do my best to help you.


The issue may be caused by one of the following factors:
1. The installation is affected by some third-party security software.
2. The downloaded installation file is corrupted.


In order to narrow down the cause of our issue, let's refer to the following steps:

NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please be sure to enable them again when the update process has been completed.


Step 1: Rename the Windows Update Softwaredistribution folder
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This issue may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.
1. Close all the open windows.
2. Click the "Start" Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt", and click "Run as administrator".

4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

5. Click the "Start" Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this folder.
8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.
If the steps above do not work, let's refer to the following steps to manually download and install the update.
Step 2: Download and install the update manually.
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1. Please download the update from
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c0145563-428e-47b6-b245-b59dce88ac0e
Please note its location.
2. Please double-click the downloaded file to install the update.
If an error is encountered when installing the update manually, please capture a screenshot for further research
How to capture a screenshot
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1. Press the Print Screen key (PrtScn) on your keyboard.
2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter.
3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".
4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".
In the meantime, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.


How to collect the WindowsUpdate.log file
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1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"
2. Now click on the "File" menu and then click on the "Save As".

3. From the left panel, click "Desktop" and click the Save button.
Cool........................................................
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